For the majority of Pinpoint's physiotherapy treatments, including telehealth.
Not offered by all practitioners. Must be seen for an assessment first.
For pelvic floor physiotherapy services.
For shockwave physiotherapy services.
For temporomandibular joint dysfunction sessions.
For naturopathic sessions and injection therapies. Please refer to the ‘Add-on Pricing’ table for details on the additional costs for injectable therapies.
These fees are charged in addition to the normal visit cost to cover the cost of the supplies and service.
Rates and discounts for approved claims and specific groups.
On approved work-related injury claims; restrictions may apply
Some restrictions may apply; please inquire for details
$50 discount applied to any Physio or ND treatment
On approved motor vehicle accident related injury claims; restrictions may apply
Learn about Pinpoint’s policies, payment details, and how your appointment may be covered by your extended health benefits.
Here’s what you need to know about cancelling or rescheduling:
To cancel or reschedule an appointment, you can:
Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!
Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you a $40 fee if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.
Even though this is a common question, there isn’t a single answer. All insurance plans are different:
Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.
The time of payment depends on the source of your funding.
Pinpoint will bill services directly to Medavie Blue Cross. No charges apply.
No, physiotherapy services in BC are not subject to GST or PST.
Currently, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC cover part, or all, of the cost of telehealth appointments. The specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.
Yes. We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC for telehealth treatments.
Physiotherapists are available for telehealth appointments during our normal clinic hours, Monday to Friday from 7am - 7pm. Book in whenever is convenient for you!
It depends on your plan. Naturopathic care is covered, to a degree, by many extended health care plans. MSP does not cover naturopathic services.
Clients seeking physiotherapy services after a motor vehicle accident do not pay any assessment fees if the treatment is ICBC-approved. However, the patient will pay $10 for subsequent sessions.
Clients qualifying for MSP Supplementary Benefits will receive $50.00 off the total cost of any assessment or treatment.
Remember to bring your Care Card to your appointment!
View our FAQs page for more answers, or contact us directly for help.