We make a point of providing exceptional healthcare

Absolutely not! Our goal is to understand your goals, figure out everything that might be contributing to your injury, educate you and treat you appropriately, and then discharge you from care. You are certainly always allowed to come back to us, but our ultimate goal is to give you the tools to self-manage if at all possible.

Think of Physiotherapists as project managers for recovering from injuries. A good physio doesn’t just treat you or prescribe exercises but will understand and manage all aspects of your recovery. Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.

Physiotherapists prescribe personalized therapeutic exercises, and provide essential education about the body, what keeps it from moving well, how to restore mobility and independence, and how to avoid or prevent bodily harm

(source: Canadian Physiotherapy Association)

Telehealth (aka virtual physiotherapy) requires that you have the following:

• A relatively fast internet connection
  
• A computer, tablet, or smartphone equipped with a camera, speakers, and a microphone

To ensure your device is compatible with our telehealth system, please visit the system requirements page from our service provider Physitrack.

Even though this is a common question, there isn’t a single answer. All insurance plans are different:

• some extended health plans offer 100% coverage and unlimited sessions
• other health plans give a set dollar amount to “spend” on physiotherapy each year
• in general, it’s common for plans to cover $300 – $500 annually
• we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions

Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.