We make a point of providing exceptional healthcare

Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.

Multidisciplinary Care

Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.

A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.

Careful approach

We take care to restore, maintain, and maximize your overall health and well-being.

We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.

Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.

Expert team

Our therapists have a broad spectrum of experience that our entire team draws upon.

The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.

Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.

Generous appointments

We believe that effective therapy is built upon a combination of expertise, care, and time.

Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.

This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.

Book your treatment online today!

Browse Our Treatments

Introducing Our Team

Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.

Meet the Owner

Joe Box

Physical Therapist

Meet Joe
Featured Therapist

Kayla Larsen

Physical Therapist

Meet Kayla
Featured Therapist

Leigh Wilcox

Physical Therapist

Meet Leigh

Wait, there’s more!

Click below to meet the rest of the team.

View All Bios

Looking for rates? Or info about insurance coverage?

Browse our Rates & Policies

New to physiotherapy? Wondering what you can expect?

View info For New Clients

“My current therapist, Kayla Larson, has gone above and beyond providing extended, over time, and providing written exercises over a calendar allowing me to better keep track of my progress.”

Review for Kayla Larsen by L Bradshaw

View All Reviews

Frequently Asked Questions

  • What do I need to use telehealth physiotherapy?

    Telehealth (aka virtual physiotherapy) requires that you have the following:

    • A relatively fast internet connection
    • A computer, tablet, or smartphone equipped with a camera, speakers, and a microphone

    To ensure your device is compatible with our telehealth system, please visit the system requirements page from our service provider Physitrack.

  • What if I don’t show up for a session?

    Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.

  • Can a Naturopathic Doctor provide medical prescriptions?

    Yes! Prescribing pharmaceutical medications is within the scope of Naturopathic Doctors in BC.

  • Do I need a referral to see a physiotherapist?

    No. A doctor’s referral is not required to see a physical therapist in British Columbia. You may need a doctor’s referral to claim physiotherapy expenses on your extended benefits. Please check with your provider.

  • What if I have MSP Supplementary Benefits?

    Clients qualifying for MSP Supplementary Benefits will receive $50.00 off the total cost of any assessment or treatment.

    Remember to bring your Care Card to your appointment!

  • What is Pinpoint’s cancellation policy?

    Here’s what you need to know about cancelling or rescheduling:

    • provide 12 or more hours notice – no fee
    • provide less than 12 hours notice – 25% of the appointment cost
    • no-show, or provide less than 2 hours notice – 50% of the appointment cost

    To cancel or reschedule an appointment, you can:

    • contact us through this website
    • call our clinic at 250.591.3730
    • log in to our online booking portal and make changes there

    Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Have A Question?

View our FAQs page for more answers, or contact us directly for help.

Articles by Pinpoint

View All Articles

  • Article

    3 Simple Steps to Reduce Knee Pain While Walking

    Walking is a great form of exercise! And with these three simple tips you can make your daily walk an even more pleasant experience.

    View Post
  • Article

    How a Holistic Approach to Fitness Can Help Prevent Injury

    Fitness is about much more than our last run, or our personal best. Understanding our imbalances is key to success.

    View Post
  • Article

    Vertigo & Treatment of Benign Paroxysmal Positional Vertigo

    If you experience feelings of intense dizziness, or it seems the room is spinning, you may want to consider physiotherapy treatment for BPPV.

    View Post

Consider a career at Pinpoint

There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.

Learn more on the careers section of this site.

View Careers Info

Box Physiotherapist Corp. Operating as Pinpoint Physiotherapy & Health

Website design & development by Richard the Brave

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